Edinburgh Airport Special Assistance

Edinburgh Airport is committed to providing the best service possible for passengers needing special assistance. The special assistance at Edinburgh Airport is provided by Omniserv whose specialist representatives can be found throughout the airport, with a dedicated desk that can be found behind WH Smith in Domestic Arrivals.

Special assistance at Edinburgh airport

Facilities available

Just outside of Domestic Arrivals, you’ll find the Mobility Assistance reception along with the Reserved Seating area. As well as these dedicated areas for those that require special assistance, you’ll also find the following throughout the airport;
  • Induction loops
  • Easy wheelchair access
  • Armrests on the chairs
  • Low level information monitors for ease of vision
Additional equipment provided by Omniserv, includes:

  • Chairs and wheelchairs
  • Detachable/hinged armrests for extra comfort
  • Swing-away footrests
  • Adjustable legs for wheelchairs
  • Easy clean fabrics, plus much more
Should you require any assistance on your visit, please contact the airport with at least 48 hours notice so that the correct arrangements can be made for you. You should also contact your airline to inform them too.
Edinburgh Airport Special Assistance Phone Number: +44 (0)131 344 3449

Assistance for those with hidden disabilities

Edinburgh Airport is proud to provide a number of provisions to assist those travelling with a hidden disability or additional needs. These include:

  • Pins and Lanyards to make staff aware that you may require additional assistance or time. Please request your preferred item by emailing the team on additionalneeds@edinburghairport.com who will happily post it to you. Alternatively, you can collect it on the airport on your day of departure
  • Material for children with additional needs is available upon request.
  • Pre visits to the airport are also available to help familiarise you with the surroundings. This is only as far as security so you won’t be able to go through to departures.
  • Join the social story and document your journey! View the Social Story here.

There are also additional services available for other hidden disabilities which include factsheets compatible with most screen readers for those with sensory impairment, access to the Pins and Lanyards for those travelling with Ostomy bags and alternative screening processes for those travelling with a heart device.

In addition to the above, Edinburgh is proud to be the first UK airport to provide digital support to those who communicate via BSL. Located throughout the terminal you will find handheld devices that allow you to communicate to an airport representative.

Disabled Parking Edinburgh Airport

Both long and short-stay car parks have a number of blue badge parking spaces. It is advised that you contact the airport prior to your arrival on 0844 770 3040* to arrange suitable transfer to the terminal should you require it.
*Calls to this number will cost up to 7p per minute plus your phone company’s network access charge.