Edinburgh Airport Disabled Facilities
Edinburgh Airport is committed to providing the best service possible for passengers needing special assistance. The services at Edinburgh Airport are provided by Omniserv and their specialist representatives can be found throughout the airport, although they have a dedicated desk that can be found behind WH Smith in Domestic Arrivals.
Facilities for Those with Special Needs
There are reserved seating areas throughout Edinburgh airport, where special needs passengers are given priority. These areas have a range of facilities for passengers with disabilities.
- induction loops (devices that amplify airport announcements for passengers with hearing problems)
- easy wheelchair access
- arm rests on the chairs
- low level information monitors for ease of vision
Equipment, provided by Omniserv, includes:Chairs and wheelchairs
- Detachable/hinged armrests for extra comfort
- Swing away footrests
- Adjustable legs for wheelchairs
- Easy clean fabrics
- Colombia Aisle Chairs for extra safety and comfort
- Aviramp's for boarding aircraft with minimum hassle
- Ambulift - transfer for passengers to and from the aircraft
For the visually impaired, directions are clearly labelled in black on yellow. For those with hearing problems, phones are fitted with induction couplers (these help raise the volume of the phone for passengers with hearing aids).
There are also text phones and a number of staff members are trained in the use of sign language. The minicom number for Edinburgh airport information is: +44 (0)131 344 3100
Disabled Parking at Edinburgh Airport
Both long and short-stay car parks have a number of disabled parking spaces. The airport recommends that you contact them in advance to arrange for transportation from the car parks to the terminal in advance.
To ensure maximum assistance make sure you contact your airline directly or through your travel agent to advise them if you have trouble with walking, need wheelchair assistance or have any special dietary requirements. This will enable any special arrangements, at the airport or during the flight, to be made.
Tips for Disabled Air Passengers
You should compare the arrangements offered by different airlines before making your booking and be sure to check whether the cost of any special assistance is included in the price of your ticket.
Inform your airline of your particular needs in good time and check the policy of your airline if you wish to remain in your own wheelchair to the aircraft door rather than transfer to an airline wheelchair at check-in.
Remember that there are often long walking distances within airports and that this may cause you to require assistance. Pre-arranging any necessary assistance will ensure that it's available and that no time is lost in waiting for it to be arranged once you arrive at the airport.