New food ordering service for passengers with reduced mobility

Edinburgh Airport is trialing a brand new service which will aim to assist Passengers with Reduced Mobility (PRMs), in an attempt to make pre-flight food ordering a little easier.
Using the FetchyFox platform, staff will be able to take orders from passengers who would like to order from the eateries within the departure lounge while also arranging for the food to be delivered to them. The revolutionary technology will first be trialled with Barburrito and The Gathering Deli, with the aim to extend the list of restaurants in the near future once the success of the trial has been evaluated.
The free service is yet another positive improvement to the reduced mobility service at Scotland’s busiest airport which was rated as ‘Very Good’ by the Civil Aviation Authority.

Anthony Payne, Enterprise Applications Manager said:
“We pride ourselves on being an innovative airport and embrace technology which benefits our passengers wherever possible.
“By using the FetchyFox platform, our staff will handle all aspects of the order process, from menu selection through to payment and delivery, allowing the passenger to relax in our PRM waiting area ahead of their flight.
“It ensures we are creating an accessible service that offers choice for our passengers, removing any unnecessary worries for them and whoever they are travelling with. Early feedback is very positive, and we’re looking forward to seeing the trial in action and introducing more offerings to the service.”

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Edinburgh Airport reduced mobility

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