One of the main struggles when travelling to or from a foreign country is the language barrier, especially when you’re inside the airport surrounded by staff members that don’t speak your native language. But recently Edinburgh Airport has introduced new technology to their security diversion to help break this language barrier.
The new technology is called “Pocketalk”. Edinburgh’s Pocketalk Translation Device has the ability to translate any piece of speech into 74 different languages at the press of a button. It requires staff and passengers to speak into the device, with the translation then appearing on the device’s screen or being played out loud for the other party to listen to.
CEO of Edinburgh Airport, Gordon Dewar, said: “We’re an international airport in a city and country known for its diversity, its inclusiveness and its welcoming nature, and we want to make passengers feel at home at the airport. The security process is one of the most important as we need to ensure the safety of all passengers and staff, so it’s vital that we have the ability to clearly explain the process and help people understand so we can make that process as positive as possible.”
“We’re lucky to have native speakers within our teams. Pocketalk will enhance our ability to talk to those people who come from all over the world to visit Edinburgh and Scotland.”
Managing Director of Sourcenext (the makers of Pocketalk) Tomoaki Kojima, said: “Pocketalk was developed to connect cultures and create experiences for people that do not speak the same language. With 95 per cent market share and over 600,000 users we hope to redefine the translation space. We are proud to be partnering with Edinburgh Airport to improve their passenger experience and look forward to developing this partnership in 2020.”
Airport officials say that Edinburgh’s Pocketalk Translation Device will be used on a regular basis to help security teams with passengers that don’t speak English. Furthermore, they added that in the near future, all of Edinburgh Airport’s teams that are required to face customers will receive the device with the hope of the same success.